Return & Refund Policy
At Warevix, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, you may be eligible to return it under the terms outlined below. Please review this policy before submitting a return request.
Return Window
Return requests must be submitted within 30 days of the date your order was delivered.
For a return to be accepted, the product must meet the following conditions:
- The item must be unused and in its original condition.
- The product must be returned with its original packaging and any accessories, manuals, or other items supplied with the order.
- The item must not have been worn, damaged, altered, or improperly used.
- You must provide your order number or other valid proof of purchase.
All returned items are subject to inspection. Warevix reserves the right to decline a return if the product does not satisfy the requirements of this policy.
Items That Cannot Be Returned
Certain products are not eligible for return, including:
- Items that have been used, worn, or damaged after delivery.
- Products returned without the original packaging where the packaging is required for resale or identification.
- Gift cards, where applicable.
- Items marked as final sale or non-returnable at the time of purchase.
Requesting a Return
Please contact our customer service team before shipping any product back to us.
When contacting us, please provide:
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Your order number
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Your name
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The reason you wish to return the item
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Photographs of the product if it is damaged, defective, or not the item you ordered
Our support team will review your request and, if eligible, provide you with the appropriate return instructions.
Please do not send an item back before receiving return instructions from our team. Returns sent without prior authorization may take longer to process or may not be accepted.
Return Shipping Costs
Unless the return is related to an error on our part or a product issue, the customer is responsible for the cost of returning an item.
We will generally cover reasonable return shipping costs when:
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You received a product different from the one ordered.
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The product arrived damaged.
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The product has a confirmed manufacturing defect.
We strongly recommend using a shipping method that provides tracking and proof of delivery. Warevix cannot be held responsible for returned parcels that are lost or damaged while being shipped back to us.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery so that we can investigate the issue promptly.
Your request should include:
- Your order number
- A clear explanation of the problem
- Photos showing the product and the issue
- Photos of the external shipping packaging and shipping label, when applicable
- Once we have reviewed the information provided, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or a refund.
Refunds
After your returned item reaches us, it will be inspected to confirm that it meets the return requirements.
Once the inspection is complete, we will notify you whether your refund has been approved or declined.
Approved refunds will be sent to the original payment method used to place the order. Please allow up to 7 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.
Original shipping fees are generally non-refundable unless the return is the result of an error by Warevix or the product was received damaged or defective.
Exchanges
We may provide exchanges when an item arrives damaged, defective, or incorrect.
If you would like to exchange your product for a different item, style, or color for personal preference reasons, we recommend requesting a return in accordance with this policy and placing a new order separately once your return has been approved.
Cancelling an Order
An order may be cancelled if the cancellation request is received before the order has entered the shipping or fulfillment process.
Once an order has been processed for shipment or dispatched, cancellation may no longer be possible. If you no longer want the product after it has been delivered, you may request a return subject to the eligibility requirements outlined in this policy.
Refunds That Have Not Arrived
If your refund has been approved but you do not see the funds in your account within the expected timeframe, please:
- Review your bank or card statement again.
- Contact your bank or payment provider to confirm whether the refund is still being processed.
- Contact Warevix if the refund remains unavailable after checking with your payment provider.
We will assist you in confirming the refund status and providing any available transaction information.
Contact Us
If you have questions about this Returns & Refund Policy or need assistance with a return or refund, please contact our customer support team.
Warevix
Email: info@warevix.com
Phone: +61 4808 10284
Address: 30 The Corso, Sydney NSW 2095, Australia